Customers Satisfied

Here are some nice statements customer service representatives can use,

Customers Satisfied

which are helpful in diffusing potentially explosive customer service situations or issues.

  • "It is always a welcomed approach, and nice of customers who take the time to give us their feedback. I'll surely pass your feedback and what you've said onto our management team."
  • "We appreciate your effort for letting us know about the bad service you have received. What can I do to help amend the situation?"
  • "We are sorry to hear about the bad experience you had. I will try my best to help."
  • "What you're going through is totally understandable, and if that happened to me too I'd be really unhappy too, and I can imagine how frustrating it is."
  • "What has happened to you is not acceptable and not in the company's policy. Let me contact a supervisor to see if there is any extra way we can assist."
  • "Same thing happened to me recently, and I know why you are angry. It is a terrible inconvenience. Let me try and help you rectify the issue the best way I can."
  • "It is not acceptable to see our customers unhappy and inconvenienced. We always try our best to keep a positive customer experience, yours won't be different."

Customers sometimes can bring their all sorts of grievances and expect that all be met, so as customer service representative if you give them half baked service in return, they will not be happy, therefore it is pertinent that customers feel satisfied and have that genuine empathy after speaking to a customer service representative.
Though it is said that customers are always right, but sometimes they are in fact wrong based on their short comings. So whenever customers have contact with you in rage, your job is not to blame them for what has happened, but rather find a way to calm the situation, because such situation will surely arise.


Most importantly customer service representatives need to cultivate good character on how to relate with customers, because different customers with different perspectives will surely come along the way, it then depends on how you were able handle the situations; not giving back aggression for aggression or negative words for negative words. Customer service representatives need to be trained on emotional stability, patience, having conscience, and amelioration of situations. Most times customers will stop their rage when constantly been replied with tones that will sooth their minds.

 

Though abuses may follow every conversation, but the ability to overlook those abuses, having conscience, and trying to understand why a customer feels unhappy and wronged will make you turn a dissatisfied customer into a satisfied and happy customer.

Wisdom Ayoola Odofin

Mr. Carl Ford

Mr. James Rick

Mr. Francis

Reasons Why The American Descents Were Easily Conquered By The Invaders From Europe

Ever wonder why the American descents were easily conquered by the invaders from Europe.
The major reasons the American descents were easily conquered by the invaders from Europe include the following:
1.  No Technical Abilities
The people lack the technical know-how and have inadequate equipment to contain the European invaders, which drastically reduced their capability as a result of lack of food, forceful hard work, outbreak of different kind s of illness and conflicts.
2.  Differences in Socio-cultural Beliefs
Another thing is that the people were not used to the economical, military and political ways of life among the European invaders. Also the lack of coherence among Native American peoples also bar their conquering prowess, as they were unable to agree among themselves and are always on the competiveness over land and food; just as the case of the Aztecs who amassed plenty of foes particularly among its clan. The disagreement led to fight over territorial rights, accrual of affluence and the act of taking human captives for ritual. Unlike the Aztecs’ lack of disunity, some of the invaders from Europe were united, so this played a major role in the conquest by European adventurers.

The Native American peoples have the ability to use metals yet they did not have those who could smelt the iron, which hinder them of enough ammunition to fight European invaders.

They most times see the white people as mean and not willing to part ways with the valuables they brought with them, and this is what the American descents had not experienced beforehand.

***Lack of Immunity from Diseases

When the European invaders arrived several problems set in, majorly the European diseases which affected the Native American peoples who were about 7 million before the advent of the Europeans. The American descents were not immune to the illness the Europeans brought with them rendered the American descents weak, and small pox which was the major disease.

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